Q: What is Quik Pik?
A: Village Market’s Quik Pik is a free service that allows you to search for and purchase the groceries you need without actually being in the store. Use your computer, tablet, or phone to navigate to our website (or app, which is coming soon!). Find the products you would like to get and place them in your basket. When you have everything in your basket, you can select a date and time (up to 7 days in advance) when you would like to pick up your order. Pickup hours run from 11:00am – 7:00pm daily. Our expert Personal Shoppers will take your shopping list and pick up everything you order. At your selected time, drive to the store and park in the designated area at the end of the porch and give us a call. Someone will be out with your groceries and load them into your car – you don’t even need get out!
Q: I’m rather particular about my groceries – especially produce and meats. What if I don’t like what I get?
A: We understand! We’re picky about our food too. For each item in your basket there is an option to add a special request for that item. For produce and meats, we have the employees of those departments pick out your products. Wherever possible, they will pull your order from the back coolers so it will be the absolute freshest product we have. And who better to choose your meat than the butcher who cuts it? In the unlikely event that you are not happy with what you receive, just let us know and we will make it right!
Q: How do I start shopping with Quik Pik?
A: Visit www.villagemarketohio.com and click on “Create an Account” near the top-right corner. Once you’ve created your account, just use the “Weekly Ad” and “Shop” links on our website to browse for your items. To add an item to your cart, just click the “+” sign next to the item.
Q: What fees are associated with Quik Pik?
A: None! For a limited time, the service fee will be credited back on your order. All of the items that you purchase will be the same price that you would pay in the store. There is a $30.00 minimum order.
Q: What are my payment options?
A: You can pay for your order with a credit or debit card online. For the safety and security reasons, we cannot accept payment at the time of pickup.
Q: What is the provisional charge?
A: We will temporarily authorize your card for $5 or 10% of the order total (whichever is higher). This is to account for any charges above the item total – like sales tax or bottle deposits. As soon as your order is complete we will charge your card for the actual amount of your final order.
Q: What if you are out of an item that I order?
A: When you check out on the website, there is a drop-down box for each item that allows you to choose how you would like us to handle substitutions. You can choose this on a per-item basis. If you make a selection there, we will honor your request. If you do not make a selection, we will substitute a product of equal or greater quality and value – but you won’t pay more than the price of the original item. If we do not find a substitute that we feel would be acceptable, we will simply leave the item off. In any case, we will notify you of any difference in your order!